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    Privacy policy

    PRIVACY POLICY

    1. Purpose of collecting personal information

    Scruise collects the customer's personal information for one or more of the following purposes:

    Make and manage booking of services and export the service confirmation slip to Customer

    Implement and manage marketing activities, provide promotional information to customers, such as sending the latest updates on promotional information and new offers relating to our products and services

    Provide upgrade and service change solutions to serve customer needs

    Manage, analyse, evaluate data related to customer data to build a sales policy and appropriate customer service

    Receiving customer's information, suggestions, suggestions and complaints to improve the quality of Scruise's services

    Contact the customer to resolve customer requests

    Ensure security, safety and enhanced safety for online payment transactions


    1. Types of collected information

    The types of personal information that Scruise collects from customers include:

    Personal information such as name, gender, date of birth, passport number or other personal identification document, nationality, language

    Contact information such as phone number, mailing address, email address, fax number

    Payment information if you pay with a credit or debit card such as your cardholder's name, card number, expiry date

    The above personal information is required for specific services, the client has the right to refuse or not provide the full information requested. In that case, Scruise can not provide customers with full and quality services

    Scruise needs assistance from the client in ensuring the accuracy and completeness of the information collected. So please notify us of any changes to the customer's personal information by contacting us through the forms published on the website


    1. Methods of collecting information

    We use Personal Data and other information is collected through the Website to provide you with customized products and services, to build features that make the service on the Website easier to use.  And to contact you about these services. This includes faster purchase requests, better customer support and timely notification of new services and special offers. Sometimes, Scruise may contact you to ask for feedback about our use of the Website, to help us improve the Website's quality, or to offer special savings or promotions as a Website user if you have indicated that you agree to receive such information. 

    1. Storage time of collected information

    Scruise will store the Personal Information provided by Customer on our internal systems in the process of providing services to Customer or until the collection purpose is completed or when Customer requests to cancel their information. 

    1. The disclosure of collected information

    Scruise may disclose the Personal Information collected from Customers to third parties, such as our agents, other service providers or related travel businesses, to provide the best service for customers. Scruise will endeavor to ensure that the above mentioned employees, officers, agents, consultants or third parties related to the collection and processing of information Customer will be aware of and understand this privacy policy. In addition, Scruise may be required to provide Customer Personal Information to authorities, Government agencies for security, customs, immigration and other statutory purposes to the extent required or statutory.

    1. Customer's Right to Personal Information Collected

    Any Customer who provides Personal Information to Scruise has the following rights:

    Request a review of the collected information

    Request a copy of the collected information

    Request to edit and supplement the information collected

    Request to stop collecting information

    Request the removal of the collected information

    Customers may exercise the above rights by accessing the website themselves or contacting us via email or contact details published on the Scruise website.

    Where Customer provides Scruise with inaccurate or incomplete Personal Information to verify Customer's identity, we are unable to protect Customer's privacy rights as prescribed above. 

    1. Use of Cookies on the website of Scruise

    Cookies are only used by Scruise to save the status of Language and Market during the Customer's last visit at the computer for the purpose of returning this status to the Customer for the next visit

    1. The updates and language of the Privacy Policy

    Scruise will revise this Privacy Policy at any time when necessary, the updated Privacy Policy will be published on our website and will be dated so that Customers will know the latest version. According to the law, the preferred language and reference is Vietnamese. In case of inconsistencies in the interpretation between the Vietnamese version and other languages, the Vietnamese language version will be prioritied.

     

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